Warranty Policy
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At Lifonev, we are committed to providing high-quality, reliable products to our customers. We offer warranty coverage on select items, including Lithium Ion and LiFePO4 battery packs within the 12V to 72V range and specific chargers. Below are the details of our Warranty Policy:
Warranty Details
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Warranty Period:
The warranty period for each product is specified on its individual product description page. If the warranty period is not mentioned, the product is not covered by warranty. -
Required Documentation:
To make a warranty claim, you must provide the invoice copy and the warranty card. Without these documents, warranty claims will not be accepted.
If you did not receive these documents at the time of purchase or delivery, it is your responsibility to collect them from our store or inform us within 24 hours via WhatsApp. -
Shipping for Warranty Claims:
The buyer is responsible for shipping the item back to us for warranty claims. Upon repair, the buyer must cover the cost of shipping the repaired item back.
Warranty Void Conditions
The warranty will be void under the following conditions:
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Physical damage, including tears, cuts, or any alterations to the product.
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Water damage.
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Misuse of the product, such as improper connections or using incompatible chargers.
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Use of lead-acid chargers or any charger with incorrect specifications will void the warranty. We recommend using only the proper lithium battery chargers purchased from us or certified lithium chargers.
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Improper connections or open electrical joints leading to battery damage or failure.
Battery Depth of Discharge (DOD)
The capacity of lithium batteries will naturally degrade with usage over time, depending on the depth of discharge (DOD) and the number of charge cycles.
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Warranty Claims for Low Backup or Mileage Issues:
Warranty claims for low backup or mileage will only be accepted if the DOD rate is lower than the threshold specified in the chart below:
| Months | DOD Rate |
|---|---|
| 1st Year | 85% |
| 2nd Year | 75% |
| 3rd Year | 65% |
For example, a 30Ah battery can degrade to 25.5Ah at the end of the first year. If the battery’s capacity falls below this level, it will be considered damaged and may require repair.
Service Warranty
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If the battery fails within the service warranty period, you will receive free servicing with no cost for the service.
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However, if any parts need to be replaced, the cost of replacement will be borne by the customer.
Serial Number and Labels
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Every product has a serial number and a warranty label. It is essential that these labels remain intact for warranty claims.
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If the serial number or label is damaged or tampered with, the warranty will not be honored.
Repair Times
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Repair duration: Warranty claims and repairs may take 1 to 4 weeks, depending on the nature of the issue and the availability of parts.
We aim to ensure the best quality and customer satisfaction. Please adhere to the guidelines mentioned to ensure smooth processing of your warranty claim.
Warranty Claim Form
I here by declare that all the information provided by me is true and genuine. I have checked company warranty policy thoroughly and I will obey the rules. In case if I void the warranty policy my battery warranty will be void.*
For any Query You have to WhatsAPP us at +91 93302 18988
Once you submit the form, our team will get in touch with you. We will do our best to resolve the issue over a call or video meeting. If the issue cannot be resolved remotely, you will be required to send the battery or charger to the address provided below. Please ensure to share the courier receipt and photos of the packaged item with us via WhatsApp.
Address for Courier back –
Company- LifonEv
Contact Person- BILOY SARDAR
Address – 254, Mahatma Gandhi Rd, Haridevpur, Paschim Putiary, Kolkata, West Bengal 700082, India.
Contact No –
+91 93302 18988