Return Policy
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Details of Retun Policy
Return, Replacement & Refund Policy
Important:
Buyers must retain the original packaging, shipping label, and all included items until the issue is resolved. Failure to do so will result in cancellation of the return process.
Return Eligibility
Returns are only valid under the following conditions:
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You received damaged items
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Items are missing from the package
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The item is not working or defective
Replacement Timeline
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Returns and replacements are valid within 3 days from the date of delivery.
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The buyer must inform us of any issue within 3 days of receiving the shipment.
Return Process
Once your return request is approved:
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We will arrange a pickup from your doorstep wherever possible.
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No charges need to be paid to the courier person.
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In some cases, if pickup is not possible, the buyer will need to courier the item back to us.
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We will reimburse courier charges up to ₹100.
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After we receive the returned item, we will inspect it. If the issue matches your claim, we will either send a replacement or issue a refund.
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If the item is found to be in working condition, courier charges (both ways) will be deducted, and only the item cost will be refunded.
Non-Eligible Items for Return/Refund
Items such as motors, lithium-ion batteries, battery packs, and similar components are not eligible for return/refund if found to be:
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Soldered
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Torn
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Physically damaged
Also, items like BMS boards and power bank modules will not be accepted for return if they show:
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Solder marks
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Wire cuts
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Socket damage
Missing Items
If you receive a package with missing items:
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Inform us within 3 days of delivery.
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We will ship the missing items separately.
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Please keep the original package, shipping label, and all packaging materials until the issue is resolved.
Order Cancellation
Once an order is confirmed, cancellation is not allowed under any circumstances.
Refund Timeline
Refunds, if applicable, may take 1 to 2 weeks to reflect in your account.
Return and Exchange policy FAQ
Frequently Asked Questions – Returns, Refunds & Exchanges
1. How do I return an item?
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Click on the “Submit Return Request” option on our website.
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Follow the instructions and select the item(s) you wish to return.
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Once your request is approved, you will receive a confirmation email with shipping guidelines.
2. What items are eligible for return?
Items can be returned if they meet the following conditions:
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The return request is made within 3 days of delivery.
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The item is unused and in resellable condition.
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It is returned in its original packaging.
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The item is:
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Damaged upon delivery
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Missing from the package
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Not working as intended
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3. What items are non-returnable or non-refundable?
The following items are not eligible for return or refund:
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BMS (Battery Management Systems)
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Active Balancers
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Power Bank Circuit Boards
Items that show signs of physical damage, soldering, wire cuts, or modification are also not eligible.
4. What are the refund options?
We offer the following refund methods:
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Refund to your original payment method
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Refund as store credit (if applicable)
5. How do I ship the items back?
Shipping instructions will be provided in the confirmation email you receive after submitting your return request. Please follow those guidelines carefully.
6. When will I receive my refund?
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Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
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If approved, your refund will be processed within 5 to 7 business days.
7. What if my question is not listed here?
If you have any further questions or need help with your return or refund, please feel free to contact our support team. We’re here to help!
Need Help?
Contact us any time at: 📧 info@lifonev.com
📞 +91 9330218988 (Available 24/7)
📍 254, Mahatma Gandhi Rd, Haridevpur, Paschim Putiary, Kolkata, West Bengal 700082